Shipping policy

Thank you for shopping with us! Below is everything you need to know about our shipping process.

1. Order Processing

  • All orders are processed within 1–3 business days (excluding weekends and holidays).

  • Once your order is processed, you will receive a confirmation email with tracking details.

2. Shipping Rates & Delivery Estimates

  • Shipping charges for your order will be calculated and displayed at checkout.

  • Estimated delivery times:

    • Standard Shipping: 3–7 business days

    • Express Shipping: 1–3 business days

  • Delivery delays can occasionally occur due to factors outside our control.

3. Shipping Locations

  • We currently ship to:

    • United States

  • International shipping times may vary depending on the destination.

4. Order Tracking

  • Once your order has shipped, you will receive a tracking number via email.

  • Please allow up to 24–48 hours for tracking information to update.

5. Shipping Issues & Delays

  • We are not responsible for delays caused by carriers, weather, or customs.

  • If your package is significantly delayed, please contact us and we’ll assist you.

6. Incorrect Address

  • Please ensure your shipping address is correct at checkout.

  • We are not responsible for orders shipped to incorrect or incomplete addresses provided by the customer.

7. Lost or Stolen Packages

  • We are not liable for lost or stolen packages marked as delivered.

  • If you experience this issue, please contact the shipping carrier directly.

  • We will do our best to support you in resolving the issue.

8. Damaged Items

  • If your order arrives damaged, please contact us within 48 hours of delivery with photos of the item and packaging.

  • We will work quickly to resolve the issue.

9. Contact Us

If you have any questions about your shipment, please reach out to us at:
support@forwardventuresinternational.com